Frequently Asked Questions

Please see information at the following link:

How to Obtain a Police Record | The Ministry of National Security

Persons who require a police record/certificate should visit any Inland Revenue Department Offices (Tax Office) and pay for the document to be processed. The receipt must be in the name of the applicant.

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The Jamaican Consulate has no jurisdiction over the issuance or renewal of US Green Cards. That is the role of the United States Immigration and Citizenship Service.

You can find more information on the Green Card renewal process on their website here:

https://www.uscis.gov/green-card/after-green-card-granted/renew-a-green-card
Category: US Green Card
  • Rondria Turner says:

    What is the turnaround time to receive a passport replacement? Also, can I expedite my order?

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    Online Passport Renewal | PICA

    A valid and working email address is very important when renewing your Jamaican passport online. If you do not have an email address, you may subscribe to any free email service like Yahoo! or Gmail for an email account. Please ensure that you activate your email account prior to using the Online Passport System.

    Category: Passports
  • dave sterling says:

    Hello Council my name is Dave Anthony Sterling and I have an expired passport that was issued in the mid eighties and would like to have a new one. What is the process and the time it took to get this done?

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    You need to contact the Ministry of Labour and Social Security in Jamaica. Pensions and Social Security benefits are administered by the Jamaican government under the National Insurance Scheme (NIS).

    You can reach them at their website here: https://www.mlss.gov.jm/departments/national-insurance-scheme/
    OR Call them at
    TEL: (876) 922-8000 To 13

  • JULIET MATTADEEN says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    Checking to see if March 2024 pension was mailed out? Pension#OA1820531C Thanks
  • JULIET MATTADEEN says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    Good day: I am checking to see if my pension check was mailed for March 2024 My pension# OA18203531C. Thanks You
  • Ivalyn white says:

    I would like to apply for my nis

  • Carol E Benjamin says:

    I worked 5 years on Jamaica. Am I qualified to receive NIS benefits ?

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    Please find information on the application process at the Jamaica Information Service (JIS) website here:

    https://jis.gov.jm/information/faqs/applying-for-a-jamaican-work-permit/

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    Please see Frequently Asked Questions on the Tax Administration Jamaica website here:
    https://www.jamaicatax.gov.jm/taxpayer-registration-number-trn-faq

    Tag: TRN Number
  • Tashika Henry says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    I am writing to you is because I can’t find my TRN number so I would like to see if you can assist me in getting my number for me . Please and thank you and I am looking forward for your response. I am over sea in the USA and I from Jamaica and I can’t retrieve my TRN number so I am asking someone from the office to give me back an response.
  • Tashika Henry says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    I am writing to you is because I can’t find my TRN number so I would like to see if you can assist me in getting my number for me . Please and thank you and I am looking forward for your response.
  • Rosir says:

    I am living in England, i would like to relocated my TRN,how do i go about getting back my TRN

  • Maxine. Powe says:

    I’m presently living in New York and would love to apply for an TRN in Jamaica how can i go about getting an application

  • Maxine Patricia Tennant says:

    My name was Maxine Patricia Tennant but came to the USA got married and now I’m Mrs Powe applying for an TRN

  • Maxine Powe says:

    My name was Maxine Patricia Tennant but came to the USA got married and now I’m Mrs Powe applying for an TRN

  • Rodney Hamilton says:

    I am a Jamaican living in Toronto Canada. I am unable to locate my TRN. How can I get back my TRN?

  • Can I get back my trn that is stolen or lost

  • Orain graham says:

    My trn and nis was stolen and i need the number to conduct business online

    • Alfredo omado Rowe says:

      I am a Jamaican living in barbados My TRN CARD AND NIS ALONG WITH MY NATIONAL ID WAS LOST IN MY WALLET IN BARBADOS AM HERE TRY TO GET BACK MY FOLLOWING DOCUMENTS PLEASE I NEED MY TRN CARD TO DO BUSINESS WORK CAN YOU GUYS HELP ME REPLACE MY CARD BACK

  • Byron Napier says:

    I am a jamaican living in the USA and lost my TRN card. I don’t remember the number. I need to get the number to do a Real estate purchase in Jamaica.. How do I go about getting the number?

  • Bevin Hay says:

    I need to access my parents bank account with NCB while trying to use the NCB app it asks for TRN

    • Sheila Rodney says:

      I have lost my TRN card and I do not know the number and I need it to set up online banking to access my account I have also got married previous name Julien

  • Sylvester Gibson says:

    Appling for Birth Cert. online
    I do not know registration number, required to advance application.

    How do I get the registration # or how to advance online application without reg #

  • Pauline says:

    I am thankful that I am able to ask this question rather than by telephone.

  • Pauline Campbell says:

    My daughter was born in the UK and lives in the UK but would like to apply for a TRN. She often visited Jamaica for holidays. How can she apply for a trn?

  • Shavel Scott says:

    Can I get a trn by three day to a exam

  • Beverley Hall says:

    I am recently married and would like to have my married name applied to my TRN number . How should I go about doing it.

  • Gwerickear Robinson says:

    I lost my TRN how can I access my number untill I get the chance to visit your office

  • Marsharie brown says:

    I am a Jamaican living in the us lost my TRN how can I get back my Number

  • Nicola says:

    My bag was stolen with my TRN inside of it how do I reapply for one online

  • Albert G Scott says:

    I am a Jamaican living in the US and would like to have a TRN.

  • Winston Reece says:

    I am a Jamaican living in the uk.. but i would like to have a TRN

    • keith patrick anderson says:

      I AM how can i go about getting ita jamaican living in the uk.and would like to have a trn how can i do it please

    • Ronald Jamieson says:

      Hey am ronald Jamieson, my dad is living in the us as a us citizen he need to obtain a Jamaica trn how can he get his trn

  • rolguy sainbert says:

    I am a U.S citizen not originally from Jamaica, but i would like to have a Jamaican TRN.

    • Inetta starks says:

      I am a US citizen and I would like to obtain a TRN how can I go about this?

      • Charles stephen says:

        I am a US citizen and I want to apply for a TRN number but I was born in Jamaica I left there when I was 18 years old how do I go about this I have a Jamaican bank account

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    To replace a damaged Jamaican passport, the following documents are required:-

    Completed Passport Application Form: Download Here

    1. If applicant is/was married, complete Section B.  
    2. Section E must be signed and dated by applicant
    3. Two (2) passport size photographs
    4. Birth Certificate (original format)
    5. Last valid JA. passport, if available and signed STATEMENT explaining circumstances of damaged passport
    6. $200 (US) money order or cashier’s check ONLY!

    If these are being mailed, please note following instructions clearly:-

    • One of the photographs must be notarized by Notary Public. (DO NOT STAMP PHOTO)
    • Section G must be signed and sealed by Notary Public
    • Send payment in Money Order made payable to Consulate General of Jamaica

    Mail completed application documents to:

    Consulate General of Jamaica

    Suite 400 – Courthouse Towers

    44 West Flagler Street

    Miami, FL 33130

    a[data-mtli~="mtli_filesize31996kB"]:after {content:" (319.96 kB)"}
    Category: Passports
  • Sabrina Campbell says:

    If the back page of my passport is torn do I need to replace it

  • Kimberly Smith says:

    Does the signed statement have to be typed & notarized? Also what exactly should I put for section E, I never reported my damaged passport to authorities because I’ve been using the passport still, but recently was denied entrance to another country because of the state of my passport. I need to go back ASAP. how long would the process take to get it replaced?

    • Cheng Sim Hi Hew-Wing says:

      I wanted to ASK why i have to pay For a expired damaged Passport ! I live in Austria and i sent my documents to Switzerland to renew IT

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    Please check for current Jamaican visa requirements for various countries at the Jamaica Passport, Immigration & Citizenship Agency (PICA) here:

    http://www.pica.gov.jm/immigration/general-immigration-information/requirements-for-travel-to-jamaica/

    Category: Visas

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    NOTE: The Jamaican Consulate Atlanta has no relation to or jurisdiction over the Registrar General’s office in Jamaica. This information is only provided as a service to the public.

    Please contact the Registrar General’s office directly for any questions related to your marriage certificate applications.

    The first step in obtaining a copy of your marriage certificate is to complete the online marriage certificate application form. You can complete the form on the Registrar General’s Department (R.G.D) website at https://www.rgd.gov.jm/index.php/application-forms

    Go to the following section at the bottom of the page and click on the “Apply Now” button:


    Once you have completed the form correctly, click “Submit Application” located directly under the Marriage Certificate Application Form.

    You can get the latest application fees here:

    https://www.rgd.gov.jm/index.php/products-and-service/prices

    You can contact the Registrar General’s office directly at:

    Address:Twickenham Park, St. Catherine
    Telephone:876-749-0550
    876-619-1260
    Email:information@rgd.gov.jm

  • Monica burch says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    How can I find out if a Marriage is still Valid in Jamaica?
  • George Farrell says:
    Your comment is awaiting moderation. This is a preview; your comment will be visible after it has been approved.
    Need a copy of my marriage certificate. I have emailed and called and got not help
  • Maria says:

    How do I know if my marriage is valid and if yes, how do I get a certified true copy? thank you

  • Marcia D Robertson says:

    I’m applying for my marriage certificate, but would like my son to collect it for embassy in Jamaica, should I put his name as the applicant, that he could collect it in Jamaica to take to the embassy in a week time?

  • Anna Vargo says:

    I’m trying again to get my marriage certificate. I’m in the USA. I’ve called and called. Nobody ever answers. Please help. I can’t drive due to my license expired and I must have the certificate. Please!!! HELP!
    Email me please.

  • John says:

    I needed a copy of our marriage certificate. Filled out the form with our info, paid the fee, and the copy arrived in the US about a week later. Thanks for your help!

  • How might access marriage license application for ceremony that took place Nov. 07,1894 at Montego Bay, St. James, Jamaica. Groom: Jacob German, bride: Sophia Gibbons.

  • Amber Harbin says:

    I have submitted two request I need a response urgently for a license and registration or me and my kids will be homeless. Looking at the other comments really concerns me. All I need is a copy of my marriage certificate. I can not stay in this state without this proof!

  • Jenny says:

    I am having no luck in getting a hold of anyone in regards to a marriage certificate. When I call 8766191260, no one answers and I wait on hold for over an hour. I have filled out the online forms. Can someone please get back to me. Thanks for your help! Jenny

  • Starr McCall says:

    Is there a option for by air mail (next day) If so how do I go about doing that option? 1 more question: What if you can’t remember the witness names, what do you put?

  • Theneisha W says:

    Greeting, my partner and I are considering getting married but not sure where to start. Can anyone give assist?

    *Not using a wedding planner nor having a big wedding

  • DeVaughn says:

    I want to know if someone is still married to his wife, which he married in Jamaica. Is this of public records?

  • Colm Mc Grory says:

    I got married in runaway bay, I’m a typical man and forgot all of the details apart from my name and wife’s name…

  • David says:

    Is marriages public records if so how and where can I search to see if my fiance was married in Jamaica

    • heather graham Nicholas says:

      I need my marriage certificate urgently i do not remember the marriage officer information please instruct me on what to do

  • patricia murray says:

    I submitted an application for a copy of my marriage certificate since April 29/2020. I made my payment online. Tracking # 080602903228. I need your help please, thank you.
    God bless you.

  • Sandy says:

    I applied and sent the fee 2 months ago to get my marriage certificate and still haven’t got iit

    • Marda Gordon-Martin says:

      I submitted an application for a copy of my marriage certificate but was unable to make the payment online. What should I do.I need this document urgently ref# 0806-0 290-7441

  • Douglas Lawson says:

    Trying to find out where the marriage certificate I ordered on line on the 16th of March. The file number is #0806-0290-0394. I am awaiting this to get a visa application processed.

    Thanks

    Doug

  • Dexter A Alexander says:

    Hello i got married in jamaica 2004 and lost my marriage Certificate and need to get a copy. I now live in the U.S. where can i get a copy

    • Sheila Conrad says:

      Dexter did you have any luck getting a copy? I lost mine in a fire an I’m not sure how to get a copy. I’m thinking here in my state I had to show a copy when I changed my name, driver license ect. So I’m praying I can see if our court house has a copy. PLZ any info would be appreciated.

  • Anita says:

    My ex is trying to say I was married in Jamaica to someone in order not to pay spousal support in US…how can I prove I was never married in Jamaica?

  • Marjorie Robinson says:

    What is the turn around time and cost for birth, marriage and divorce documentation. from Jamaica

    • admin says:

      We have no idea. Please contact the Registrar General’s office in Jamaica using the contact information in the above comments. We have no connection to that office.

  • Steven Zenczuk says:

    Hi, I filled the form in the other day but haven’t heard anything back yet. Can you please let me know if you’ve received my form.

    Regards

    Mr Zenczuk

    • admin says:

      Hi:

      We do not have anything to do with the Registrar General’s office. You will have to contact them directly. See contact info in the Frequently asked questions.

  • Robert Carroll says:

    In the section labeled “Don’t know your marriage officer’s name?” The CLICK HERE button does not work.

    What steps can I take, since I am not able to call Jamaica on my phone?

  • Nicole Muir says:

    Good Afternoon, that link to get the Pastors name does not work I have been trying since last week.

    • admin says:

      Hi Nicole:

      Please contact the Registrar General’s office directly at 876-619-1260. We are not affiliated with them so we cannot assist you in this matter.

  • Delroy watson says:

    Hello my name is Delroy

    Can you tell me how many copy of birth certificate am I allowed to have
    And also can my power of attorney apply and obtain marriage and birth certificate on my behalf.

    • Richard says:

      I Am presently living overseas, got married 2009 in Jamaica but I can’t find my marriage certificate, how can I go about getting a new one

    • admin says:

      Hello Delroy:

      The Jamaican Consulate in Atlanta does not handle any matters concerning the issuance of Jamaican marriage or birth certificates. These matters are only handled by the Registrar General’s Office in Jamaica. Please contact them directly at 876-619-1260 regarding Marriage or Birth Certificate matters.

      Sincerely,
      Jamaican Consulate Atlanta

  • Nicola says:

    I ordered duplicate marriage certificate on 3rd September which stayed up to 30 days for delivery to UK. This has not arrived please can you advise when I can expect delivery

    • admin says:

      Hello Nicola:

      We do not have anything to do with the issuance of marriage certificates. Also, our jurisdiction only covers the state of Georgia. Please contact the Registrar General’s Office in Jamaica at 876-619-1260 regarding Marriage or Birth Certificate matters.

      Sincerely,
      Jamaican Consulate Atlanta

  • Marissa says:

    Hello, I have tried twice to submit a request for a copy of my marriage license and have not gotten any response. I have filled the online form out twice. What else can I do?

    • Ray burns says:

      Trying to search marriage certificate no luck can someone help plz it wont allow me to apply and search

    • admin says:

      Hi Marissa:

      Please try calling the Registrar General’s office in Jamaica. Sorry, we do not handle birth certificate matters at the Consulate.

  • Alison crowe says:

    Hi, I am trying to get a copy of my marriage certificate but I do not know the name of the lovely man that married us so I can’t complete the form on line.

    We were married in Montego Bay on the 12/11/14 and were only there for the day as we were on a cruise. My name is alison crowe (Lomas) and his name is John Crowe .

    Can you please let me know how I can find this information out,
    Many thanks

    • Denisha Stokes says:

      I need a copy of my marriage license. I don’t remember the man who married us.

    • Denisha Stokes says:

      Hello my name is Denisha Stokes I have been married to Michael Willie for six years. I can’t find any records of our marriage.We married in Jamaica I don’t remember the man who did it. I need a copy of my license

    • Diane Tucker says:

      Hello
      I would like to get a copy of my wedding license

      May 20, 2015
      Couples Resort
      Negril Jamaica
      Diane Kochersperger
      Francis Tucker

    • Julene says:

      Alison try calling again yo make sure you are legally married because u need to be in the country at least 24 hours to legally marry in Jamaica. Also if you have the certificate his name should be there

      • Saneasha Byfield says:

        Hello i am not in Jamaica and would like to get a copy of my marriage certificate. If i apply online can i make someone bring the money there to pay it

      • My husband and I were married in Jamaica and he passed away in December 2019. I have a filed for spousal Social Security and have been denied because I do not have the original marriage certificate. How do I get an original. The one I have is certified to be a true copy of original record.

        • Debbie says:

          I’m sorry for your loss.
          I’m trying to get a copy of my marriage certificate also. No one answers back at the register department. Did you ever get a copy of your certificate? I need it for SS and have torn the house up looking for a it. Can’t find it anywhere.

    • admin says:

      Hi Allison:

      Thanks for your question.

      If you scroll to the bottom of the “Marriage Certificate” section on the Registrar General’s website you will see a section labeled “Don’t know your marriage officer’s name – Click Here”

      Click on the button and follow the instructions.

      • Sheveana Henry says:

        Hello.. good afternoon.
        I got married in 2015 and I don’t have a marriage certificate as yet . how do I go about getting it.

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    The process for renewal is the same as the process for a new passport application with the exception that you will also complete the “Recent Passport” section (SECTION D) of the application form with the old/expired passport details as well as submit the old passport with the renewal application form.

    Please see instructions here: https://jamaicanconsulateatlanta.org/how-to-apply-for-a-jamaican-passport/

    Further instructions/requirements are available on the PICA website here: http://www.pica.gov.jm/passport-servies/adult-passport-information/renewing-a-jamaican-adult-passport/

    Category: Passports
  • Elizabeth Pacheco says:

    Good Morning
    I live in Georgia, and would like some information an how to renew my expired Jamaican Passport please.

    Thank You

  • Tanisha Archer-Parkes says:

    I have been visiting your site trying to book an appointment since the past month but your calendar is not allowing me to select a date. The only dates highlighted are the orange booked dates. Please contact me as we need these renewals urgently!

  • Daniel W Murray says:

    I live in Mississippi and its time to renew my passport; where will my renewal application process in what state? And how long before I receive the new passport?

  • Avadeen says:

    My mom had a passport before 2001, she would like to renew it, does she have to apply for a new passport or renewal

  • Donald chatrie says:

    If I am renewing my passport do I have to visit the Jamaican consulate in Manhattan

  • Cadien Brooks Richards says:

    Can I mail the application and the passport and pictures with the rest of information and the money order to you

  • sylvia says:

    my Jamaican passport expired 2002, can I renew it online? I have the old passport

  • Winston R Facey says:

    Good Evening,

    I need to renew my passport,but I am not eligible to do it online and I cannot schedule an appointment online, should I call to make an appointment?

  • pauline lino says:

    just want to renewal my passport

  • 184 03 144th rd Springfield gardens queens New York 11413

  • Hillary says:

    Asking this question on my friend’s behalf.
    He would like to obtain his Jamaica Passport, that was expired over 30 years now.
    He does not have the old passport, and do not know the passport number or expired date.
    How do he go about applying for a new one without this information?

  • Garnett Townsend says:

    Just want to make an appointment to renew my passport in Atlanta with the passport office in October.

  • Leave a Reply

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    Please visit the US Homeland Security website for step-by-step instructions here: https://www.uscis.gov/citizenship/learners/apply-citizenship

    Category: US Citizenship

    We recommend submitting your passport renewal application about six months prior to its expiration date.

    Category: Passports

    The first step in obtaining a copy of your birth certificate is to complete the online Birth Certificate application form. You can complete the online form on the Registrar General’s Department (R.G.D) website at https://www.rgd.gov.jm/index.php/application-forms

    Go to the following section on the website and click on the “Apply Now” button:

    Once you have completed the form correctly, click “Submit Application” located directly under the Birth Certificate Application Form.

    You can get the latest application fees here:

    https://www.rgd.gov.jm/index.php/products-and-service/prices

    You can contact the Registrar General’s office directly at:

    Address:Twickenham Park, St. Catherine
    Telephone:876-749-0550
    876-619-1260
    Email:information@rgd.gov.jm

    Category: Birth Certificate